Reputation Management

Take control of your online reputation today!

 

Your reputation is what you say about yourself and what others say about you. Every day, customers are talking about your business on websites like Yelp, TripAdvisor, Google+, Facebook, blogs and elsewhere, and this chatter has a direct impact on your revenue — it’s time you join the conversation.

Reputation Management gives you control over your online presence by helping you correct online listings, respond to reviews, benchmark yourself against competitors, and more. 

  • Verify your listings to improve your page rank -- Verify the accuracy of your online business listings across review sites, directory sites and social networks. Inconsistent listing data can lead to poor placement in search results.
  • Hear what people are saying all over the web -- Compile mentions from a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
  • Monitor customer feedback on review sites -- Pull in results from major review websites to view overall scores and see which keywords your customers are using to describe your business.
  • Stay in-the-know with regular reports -- Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found. 

 

1 http://marketingland.com/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756